By using the Zensli service (“Service”) provided by PKGruppen AB, a Swedish company (Reg. No. SE559008922201) (“PKGruppen,” “we,” “us,” “our”), you (“Customer”) agree to be bound by the following terms and conditions (“Terms”).
These Terms, as amended from time to time, along with the Zensli Data Processing Agreement (DPA) and other terms referenced below, constitute a legally binding agreement that governs your use of the Service (“Agreement”).
By accepting these Terms below or by using the Service in any manner, you agree that you have read and agree to be bound by the Agreement to the exclusion of all other terms.
If you registered to use the Service on behalf of a legal entity, that entity is the Customer, and you warrant and represent on behalf of the entity that (i) you have full authority to represent and bind the entity to this Agreement and (ii) that the Agreement binds the legal entity.
If you do not agree to these Terms or have no authorisation to bind your organisation, do not use this Service.
Customer Account. To use the Service, you must first create a Customer Account. You agree to provide accurate and complete information required for registration, such as your legal full name, a valid email address, and any other requested details.
Login Security. You are responsible for maintaining the security of your Customer Account and login credentials. PKGruppen AB will not be liable for any loss or damage resulting from your failure to comply with this obligation.
Account Activity. You are responsible for all activity that occurs in your Customer Account and User Accounts, including Customer Content posted by Users.
Legal Use Compliance. You may not use, and must ensure that Users do not use, the Service for any illegal purpose or to violate any laws in your jurisdiction. It is your responsibility to seek legal advice to understand your legal and regulatory obligations.
No Account Sharing. Each Customer Account and User Account login must be used by only one person. Sharing a single login among multiple people is prohibited.
User Accounts. You may create separate User Accounts under your Customer Account according to your Service Plan. You must ensure that Users comply with these Terms and inform them of their obligations.
Access. PKGruppen AB may access your account or associated information to provide support, maintenance, or for security-related reasons.
No Automated Use. The Service is designed for human use. You must not create or allow the creation of Customer Accounts or User Accounts registered by ‘bots’ or other automated methods.
Excessive Use. We reserve the right to temporarily disable your Customer Account if usage significantly exceeds the average usage of other customers. We will notify the Customer Account administrator before taking action, except in rare cases where performance for other customers is impacted.
Prohibited Use. You must not, and must ensure that Users do not:
Removal. We may remove any Customer Content, Customer Account, or User Account that we determine, in our sole discretion, violates these Terms or any party’s rights.
Conduct. You must not engage in, and must ensure that no User engages in, verbal, physical, written, or other abuse (including threats) of any Service customer, PKGruppen AB employee, or officer.
Free Trials and Subscription. We may offer free trials of Zensli (“Trial”). If you choose not to subscribe, your Customer Account and Customer Data will be deleted at the end of the Trial. If you subscribe during the Trial, the Customer Data collected during the Trial will remain in your account. By subscribing, you authorise us to charge recurring Subscription fees based on your Service Plan plus applicable taxes. Subscriptions auto-renew until cancelled as outlined in clause 7.
During your Subscription, you may access your Customer Data via the API. Any use of the API, including through third-party products, is governed by these Terms.
You are responsible for reviewing third-party products and creating any third-party accounts.
PKGruppen AB is not liable for damages or losses resulting from your use of the API or third-party products.
Abuse or excessive API requests may result in temporary or permanent suspension of your Account’s API access.
Billing. We will bill you for your Subscription in advance via credit card, PayPal, or invoice, depending on your Service Plan and payment method.
Plan Changes. Changes to your Service Plan (upgrade or downgrade) will take effect at the next billing cycle.
Taxes. All fees are exclusive of taxes. You are responsible for paying all applicable taxes.
No Refunds. Fees paid to PKGruppen AB are non-refundable, except as expressly stated in this Agreement.
Service Changes. We reserve the right to modify or discontinue any part of the Service with or without notice.
Fee Adjustments. Service fees may change with 30 days’ notice. Changes will take effect from the next billing cycle.
Termination By You. You can terminate your Subscription by cancelling your Customer Account through the account settings.
Data Deletion. Upon termination, your Customer Data will be deleted within 30 days. Data export requests must be made before this period expires.
Termination by PKGruppen AB. We may suspend or terminate your Subscription for breach of these Terms or misuse of the Service.
You retain ownership of your Customer Content. By providing feedback, you grant us the right to use it without payment or attribution.
You are responsible for ensuring that your collection and transfer of End User Data comply with privacy laws. Our processing of End User Data is governed by the Zensli DPA.
The Service is provided “as is.” PKGruppen AB’s liability is limited to 100% of the fees paid by the Customer in the 12 months preceding the event giving rise to the liability.
Governing Law. This Agreement is governed by Swedish law, and Swedish courts have exclusive jurisdiction.
Entire Agreement. These Terms constitute the entire agreement between you and PKGruppen AB, superseding any prior agreements.
Updates. We may amend these Terms with 30 days’ notice. Material changes allow you to terminate your Subscription and receive a pro-rated refund.