Zensli Privacy Policy


Introduction

This Privacy Policy describes the information (including personal data) we collect from you (the “Customer”), how we use that information, and the legal basis for doing so. It also covers whether and how that information may be shared, as well as your rights and choices regarding the information you provide to us.

This Privacy Policy applies to the processing of personal data within the Zensli service by PKGruppen AB only. It does not cover personal data collected through your interactions with PKGruppen AB’s website or other services, which are governed by the PKGruppen AB Website Privacy Policy.

Table of Contents

  • 1. Who We Are
  • 2. What Personal Data We Collect, When We Receive It, and How We Use It
  • 3. Legal Bases for Processing
  • 4. Your Rights
  • 5. Children’s Privacy
  • 6. Who We Share Your Personal Data With
  • 7. International Transfers
  • 8. Retention of Data
  • 9. How We Protect Your Personal Data
  • 10. Automated Decision-Making and Profiling
  • 11. Privacy Policy Changes
  • 12. Contact Us

1. Who We Are

PKGruppen AB is a Swedish company (Reg. No. SE559008922201), providing the Zensli service to help individuals and businesses maintain control over their data. If you have questions about this Privacy Policy or need access to earlier versions, please use the contact form in our website.

2. What Personal Data We Collect, When We Receive It, and How We Use It

We will never sell your personal data to anyone. We collect and process the following personal data as data controllers:

  • Account Data: When you create a Zensli account, we collect information such as your name, email address, job title, contact details, organisation details, and billing information. This data is used to provide the service, manage your account, and ensure security.
  • Communication Data: When you contact us for support or feedback, we collect your name, email address, and the content of your message. This data is used to respond to your queries and improve our services.
  • Usage Data: When you use Zensli, we monitor activity related to your account (e.g., login times, features used, and configuration changes). This data helps us improve the service and prevent misuse.

We process personal data on behalf of our Customers (as data processors) in accordance with the Zensli Data Processing Agreement (DPA) and the Zensli Terms of Service.

3. Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Consent: For specific purposes, such as marketing or surveys, where you have given explicit consent.
  • Contract Performance: To fulfill our obligations under the agreement with you, such as providing the Zensli service or responding to support requests.
  • Legal Obligation: To comply with applicable laws, such as tax regulations.
  • Legitimate Interests: For purposes such as improving our services, managing customer relationships, and ensuring security.

4. Your Rights

Depending on applicable privacy laws (e.g., GDPR, UK GDPR, or other local regulations), you may have the following rights:

  • Access to your personal data.
  • Rectification or correction of inaccurate data.
  • Erasure of your data under certain conditions.
  • Restriction of processing.
  • Data portability.
  • Objection to processing.
  • Withdrawal of consent (where applicable).

To exercise these rights, contact us at privacy@pkgruppen.se. Note that we can only act on requests related to data we control directly. For data processed on behalf of Customers, please contact the relevant Customer. You also have the right to lodge a complaint with a data protection authority, such as:

  • Sweden: Integritetsskyddsmyndigheten (IMY)
  • EU: European Data Protection Board (EDPB)
  • UK: Information Commissioner’s Office (ICO)

5. Children’s Privacy

Zensli is not intended for children or minors. We do not knowingly collect personal data from individuals under the age of 16. If we become aware of such data, we will delete it as required by law.

6. Who We Share Your Personal Data With

  • Subprocessors (Zensli)

    We use trusted third-party service providers to support Zensli. These providers are bound by strict data protection agreements and process data only as instructed.

  • Billing and Support Services

    We use trusted third-party billing and support providers. These providers are bound by strict data protection agreements.

7. International Transfers

If data is transferred outside the EU/EEA, we ensure compliance with GDPR requirements, such as using Standard Contractual Clauses (SCCs) or relying on adequacy decisions.

8. Retention of Data

We retain your data as long as your account is active or as necessary to provide the service. After termination, data is deleted within 30 days, except where required by law.

9. How We Protect Your Personal Data

We implement technical and organisational measures to protect your data, including encryption, access controls, and regular security audits. For details, see Appendix 1 of the Zensli DPA.

10. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling.

11. Privacy Policy Changes

We may update this Policy periodically. Material changes will be communicated via email or through the Zensli platform.

12. Contact Us

For questions or concerns about this Privacy Policy, use the contact form in the website.

Appendix 1 – Technical and Organisational Measures

PKGruppen AB implements the following measures to protect your data:

  • Access Control: Restricted access to authorised personnel only.
  • Encryption: Data is encrypted in transit (HTTPS) and at rest.
  • Incident Response: Logging and monitoring to detect and respond to security incidents.
  • Redundancy: Regular backups and failover mechanisms to ensure data availability.

For more details, refer to the Zensli Data Processing Agreement.

By using Zensli, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the service.