Agreement summary
These Terms, together with the Zensli Data Processing Agreement and any applicable subscription or service documentation, form the agreement governing use of the Zensli service.
1 Terms and Acceptance
By using the Zensli service (“Service”) provided by PKG AB, a Swedish company (Reg. No. 559008-9222), referred to as “we,” “us,” or “our,” you, as the “Customer,” agree to be bound by these Terms of Service.
These Terms, as amended from time to time, together with the Zensli Data Processing Agreement and other referenced terms, form a legally binding agreement governing use of the Service (“Agreement”).
By accepting these Terms or using the Service, you confirm that you have read and agree to be bound by the Agreement to the exclusion of any other terms, unless separately accepted by PKG AB in writing.
If you register for or use the Service on behalf of a legal entity, that entity is the Customer. You represent and warrant that you have authority to bind the entity to the Agreement.
If you do not agree to these Terms or do not have authority to bind your organisation, you must not use the Service.
2 Definitions
- API
- Application Programming Interface.
- Customer Account
- The Zensli account used by the Customer to manage its Instance, Subscription, settings, integrations, and Users.
- Customer App
- The Customer’s application or applications in relation to which the Service is provided.
- Customer Content
- Content or material posted, submitted, transmitted, or uploaded to Zensli by the Customer or a User.
- Customer Data
- Data relating to Customer Websites or Customer Apps, including End User Data.
- Customer Website
- A website operated by the Customer in relation to which the Service is provided.
- End User
- A user of a Customer Website or Customer App.
- End User Data
- The subset of Customer Data relating to End Users, which may include personal data depending on the Customer’s configuration.
- Force Majeure
- An event or circumstance beyond a party’s reasonable control, including war, terrorism, natural disaster, epidemic, governmental action, civil disorder, cyberattack, major infrastructure failure, or another unforeseen event.
- Instance
- The Zensli-hosted instance designated for the Customer.
- Service Plan
- The service level selected by the Customer from available plans, an order form, or another written agreement.
- Service or Zensli Service
- The cloud-hosted services provided by PKG AB under the Zensli name.
- Subscription
- The Service Plan purchased by the Customer for the applicable subscription period.
- User
- An individual authorised by the Customer to access the Instance on the Customer’s behalf.
- User Account
- An individual account created for a User under the Customer Account.
3 Customer Accounts
Registration
To use the Service, the Customer must create a Customer Account and provide accurate and complete registration information, including legal name, valid email address, organisation, and other requested details.
Login security
The Customer is responsible for protecting Customer Account and User Account credentials, managing permissions, and preventing unauthorised access.
Account activity
The Customer is responsible for all activity occurring through its Customer Account and User Accounts, including actions and Customer Content submitted by Users.
User Accounts
Separate User Accounts may be created according to the Service Plan. The Customer must ensure that all Users comply with the Agreement. Login credentials must not be shared between individuals.
Support and maintenance access
PKG AB may access the Customer Account or related information where reasonably necessary to provide support, maintenance, security, troubleshooting, or service administration.
Legal compliance
The Customer is responsible for ensuring that its use of the Service complies with applicable laws, regulations, contractual obligations, and industry requirements.
Automated and excessive use
Customer Accounts and User Accounts must not be created through bots or other automated registration methods.
PKG AB may temporarily restrict or disable an Account where usage materially exceeds ordinary usage, threatens platform stability, violates applicable limits, or negatively affects other customers. Reasonable notice will be provided where practicable.
Prohibited use
Content removal and conduct
PKG AB may remove Customer Content or suspend Accounts that violate the Agreement, applicable law, or the rights of another party.
The Customer and its Users must not engage in abusive, threatening, unlawful, or harmful conduct toward other customers, PKG AB personnel, contractors, or partners.
Trials and subscriptions
PKG AB may offer a free trial (“Trial”). If the Customer does not subscribe before the Trial ends, the Customer Account and Customer Data may be deleted.
If the Customer subscribes during the Trial, Customer Data collected during the Trial will remain associated with the Customer Account, subject to the selected Service Plan and retention terms.
By subscribing, the Customer authorises PKG AB to charge recurring Subscription fees and applicable taxes. Subscriptions renew until cancelled in accordance with Section 7.
4 API
Where included in the applicable Service Plan, the Customer may access Customer Data and Service functionality through the Zensli API during an active Subscription.
API credentials
API keys and other credentials are confidential. The Customer is responsible for their secure storage, rotation, use, and revocation.
Usage limits
API access may be subject to request limits, rate limits, quotas, and other technical restrictions associated with the Service Plan.
Third-party products
The Customer is responsible for evaluating and configuring third-party applications, integrations, and accounts used with the API.
API changes
PKG AB may update, replace, limit, or deprecate API functionality. Reasonable notice will be provided for material changes where practical.
Use of the API, including through a third-party product, remains subject to this Agreement.
PKG AB is not responsible for losses caused by third-party products, insecure API implementation, or Customer-controlled integrations.
Abusive, unlawful, insecure, or excessive API usage may result in temporary or permanent suspension of API access.
5 Payment, Refunds, Upgrading, and Downgrading
Billing
Subscription fees are normally billed in advance by card, PayPal, invoice, or another agreed payment method.
Plan changes
Upgrades or downgrades normally take effect from the next billing cycle unless otherwise stated or agreed.
Taxes
Fees are exclusive of applicable VAT, sales tax, withholding tax, or other taxes unless stated otherwise.
Refunds
Unless required by applicable law or agreed in writing, Subscription fees are non-refundable, including prepaid, unused, or partially used periods.
6 Modifications to the Service and Fees
Service changes
PKG AB may modify, replace, suspend, or discontinue features or parts of the Service. Reasonable notice will be provided for material changes where practical.
Fee adjustments
Subscription fees may be changed with at least 30 days’ notice. Updated fees normally take effect from the Customer’s next billing cycle.
If a law, governmental authority, court, regulatory body, infrastructure provider, or other competent authority requires material changes, suspension, or shutdown of the Service, PKG AB may take the necessary action without liability for resulting interruption or discontinuation.
7 Cancellation and Termination
Cancellation by the Customer
The Customer may cancel its Subscription through the available account settings or another cancellation method communicated by PKG AB.
Cancellation stops future renewal but does not normally entitle the Customer to a refund for an existing Subscription period.
Data export and deletion
The Customer is responsible for exporting Customer Data before termination or expiry of the applicable retention period.
Following termination, Customer Data will normally be deleted within 30 days unless retention is required by law, agreed separately, or necessary for backup, security, dispute, or compliance purposes.
Suspension or termination by PKG AB
PKG AB may suspend or terminate access where the Customer materially breaches the Agreement, fails to pay applicable fees, misuses the Service, threatens platform security, or creates material risk for PKG AB or other customers.
8 Ownership and Intellectual Property
The Customer retains ownership of Customer Content and Customer Data, subject to the rights required for PKG AB to provide, secure, maintain, and support the Service.
Except for Customer Content and Customer Data, all intellectual-property rights in the Service, technology, software, documentation, design, interfaces, branding, and related materials remain owned by PKG AB or its licensors.
No rights are granted except the limited, non-exclusive, non-transferable right to use the Service during a valid Trial or Subscription in accordance with the Agreement.
If the Customer provides feedback, suggestions, or improvement ideas, PKG AB may use that feedback without payment, restriction, or attribution.
9 Privacy and Security
The Customer is responsible for ensuring that its collection, use, and transfer of Customer Data and End User Data complies with applicable privacy and data-protection laws.
Processing of End User Data by PKG AB on behalf of the Customer is governed by the Zensli Data Processing Agreement .
Account security
The Customer must protect passwords, credentials, API keys, and User Account access.
User permissions
The Customer is responsible for assigning, reviewing, and removing User permissions.
Lawful tracking
The Customer must provide notices and obtain consent where required for website and application tracking.
Prohibited information
Passwords, payment-card data, bank details, and other prohibited sensitive information must not be sent to Zensli.
10 Warranty and Liability
The Service is provided on an “as is” and “as available” basis. Unless expressly agreed in writing, no specific uptime guarantee, Service Level Agreement, or uninterrupted availability is provided.
To the extent permitted by applicable law, PKG AB shall not be liable for indirect, incidental, special, punitive, or consequential loss, including loss of profit, revenue, opportunity, reputation, goodwill, or data.
Nothing in the Agreement excludes or limits liability that cannot lawfully be excluded or limited.
11 General Conditions
Governing law and jurisdiction
The Agreement is governed by Swedish law. Swedish courts shall have exclusive jurisdiction, unless mandatory applicable law requires otherwise.
Entire agreement
The Agreement constitutes the complete agreement between the parties concerning the Service and supersedes previous discussions, proposals, or agreements relating to the same subject matter.
Updates to the Terms
PKG AB may amend these Terms by providing at least 30 days’ notice of material changes. If the Customer does not accept a material change, the Customer may terminate the Subscription before the change takes effect. Fees already paid remain non-refundable unless required by applicable law.
Force Majeure
Neither party shall be liable for delay or failure to perform an obligation caused by a Force Majeure event, provided that the affected party takes reasonable steps to reduce the impact where possible.
Support
General support is provided through the available contact channels. Response times are not guaranteed unless a separate support arrangement or Service Level Agreement has been agreed in writing.
Contact
Questions about these Terms may be submitted through the Zensli contact form.